Privacy Policy

We collect information that you provide directly to us when using our service, including:

• Personal information (name, email, phone number)
• Pet information (type, age, breed, medical history)
• Insurance preferences and requirements
• Communication history with our team

We use the information we collect to:

• Provide personalized pet insurance quotes
• Connect you with suitable insurance providers
• Communicate about your quote requests
• Improve our services and user experience
• Send relevant insurance information (with your consent)

We only share your information with:

• Insurance providers you choose to receive quotes from
• Service providers who assist in operating our platform
• Legal authorities when required by law

We never sell your personal information to third parties.

We implement industry-standard security measures to protect your information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security audits
• Restricted access to personal information

Under New Zealand's Privacy Act 2020, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications
• Lodge a complaint with the Privacy Commissioner

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website. Types of cookies we use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

Third-Party Services

We use third-party services to help operate our website and analyze usage. These may include:

• Google Analytics (website analytics)
• Netlify (website hosting)
• Insurance provider APIs (quote generation)

These services may collect information sent by your browser as part of a web page request. Their use of information is governed by their respective privacy policies.

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Quote request data: Retained for up to 12 months unless you request earlier deletion
• Communication records: Retained for 2 years for service improvement
• Analytics data: Aggregated data retained indefinitely; personal identifiers removed after 26 months

You can request deletion of your data at any time by contacting us.

International Data Transfers

Your information may be transferred to and processed in countries other than New Zealand where our service providers operate. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

For privacy-related questions or to exercise your rights, contact us at: